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Effective Date: [24-08-2026]
At Rythz, we carefully prepare every order and aim to provide our customers with a smooth purchasing experience. This policy explains our cancellation, return, replacement, and refund process.
Because fragrances and personalised products may have specific handling requirements, eligibility for returns or refunds may vary depending on the product or service purchased.
Customers may request cancellation of an order before the order has been processed or dispatched.
Once an order has been dispatched, cancellation may no longer be possible.
To request a cancellation, please contact us as soon as possible with your order details.
Due to the nature of fragrance products and hygiene considerations, opened or used perfume products may not be eligible for return unless the product is damaged, defective, incorrect, or otherwise covered by applicable consumer protection requirements.
Any eligible return must be approved by Rythz before the product is sent back.
If you receive a damaged, defective, or incorrect product, please contact us promptly after delivery.
Please provide your order number along with clear photographs or videos of the product and packaging where appropriate.
After reviewing the issue, Rythz may offer a replacement, refund, or another appropriate resolution.
Where a refund is approved, it will generally be processed to the original payment method used for the purchase.
The time taken for the refund to appear in your account may depend on your bank, card issuer, UPI provider, or payment service provider.
Unless the return or refund is due to an error, defect, or issue attributable to Rythz, original shipping charges may not be refundable.
Bespoke, personalised, or specially commissioned fragrances are created specifically for an individual customer or project.
Once production or formulation has started, these orders may not be eligible for cancellation or refund except where required by applicable law or where the product is defective or supplied incorrectly.
Cancellation and refund eligibility for academy programs, workshops, consultations, and other scheduled services may depend on the timing of the cancellation and the specific program terms.
Any applicable cancellation or rescheduling conditions will be communicated at the time of booking.
Once a refund is approved, Rythz will initiate the refund through the applicable payment method or payment provider.
Processing times after initiation are subject to the relevant bank or payment provider.
To request a cancellation, return, replacement, or refund, please contact us with:
For cancellation, return, replacement, or refund-related questions, please contact us.